Kaye Hau

Kaye Hau, Assistant Director - Business Operations, Strategy & Regulatory, CEO Office

“The knowledge that I collect enriches my perspectives, allowing me to look at things with more depth.”


When we were looking for our Business Strategy and Operations Director, we put out a call for a “chronicler of critical business decisions, organizer of thoughts, thinker of big ideas, planner of strategies, seeker of new revenues, knower of regulatory and office lead care bear”. It was a big ask but we found her. Meet Kaye.

She holds multiple roles in the company, ranging from business operations to strategy and is one of the key figures in SPTel who holds the rapport with authorities and agencies from the likes of IMDA to industrial bodies such as Enterprise Singapore. With over 13 years of working experience in telecommunications and technology, she decided to make a switch and join SPTel, a challenger in the telco space, as she strongly believes in the new business class digital network that was being built.

“It is really the right time to be in this industry. With accelerated digital transformation in the modern work place, service providers need to evolve to be relevant to changing times. With the launch of our new Software Defined Network (SDN), SPTel will change the game with flexible and scalable offerings, and faster time to provision. Businesses can look forward to a new way of working with SPTel that will truly support business agility.”

With so many roles and responsibilities she keeps herself motivated by focusing on her goal of life long learning.


“I’m always excited about gaining new knowledge and experiences. I’m lucky that at SPTel we are building up from scratch, enabling me to learn something new every day and gain new perspectives along the way. As long as you are willing to listen and collaborate, you will definitely benefit from the journey.”

We also asked her to share with us some of her past experiences and how has she built up her success. She shares more.

“Through my career, I am thankful for the great bosses who trusted and believed in me. They took leaps of faith to hire me and gave me space to figure things out and provided guidance when needed. This enabled me maximise my potential and continue to hone my abilities.”

Despite juggling between the various roles she holds, she still dedicates time for her 2 young kids. To wind down after a long day, she enjoys a really nice book, or being a TV junkie.

She shares her final thoughts.

“The knowledge that I collect enriches my perspectives, allowing me to look at things with more depth.” says the SMU MBA holder who is also a certified Project Manager and Program Manager, trained Lean Six Sigma Green Belt and just recently went through a digital marketing training.

The epitome of “you never stop learning”!

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