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Your Smart Choice to a Connected Future

Looking for a career in technology? At SPTel, we are born to work smart and deliver the intelligent network for a Smart Nation.

We shall bring in the latest state-of-art in Software based Network and Virtualisation technology machine learning implementation in customer service, use of AI in Cyber Security to deliver a self-monitoring and self-healing network, enabling the Cloud Edge Computing of the network via our pervasive fibre infrastructure and substations. SPTel is well placed to offer Edge Cloud to support IoT services with analytics and cyber security management.

We think big and make bigger things happen.

We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.

Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.

Current Vacancies

Job brief

We are looking for an experienced Product Manager with deep knowledge /expertise in enterprise managed security with MSS background and with keen interest in security in various technology domains like cloud and IOT. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop and own the product business cases and deliverables
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Manage product centric enabling systems e.g. product catalogue, CPQ module
  • Form and maintain managed security services partnerships to ensure market competitiveness
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by visiting customers to solicit feedback on company products and services
  • Provide pricing support and analysis to win sales opportunities

Requirements

  • Proven work experience in product management/ development in Managed Security (eg. Next Generation Firewall, Security Management, SIEM, DDOS) and with keen interest in exploring security in various technology domains like Cloud/IaaS/PaaS and IoT
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Knowledge of more than one of the primary security technologies and applications preferred – next generation firewall, security management, SIEM, endpoint detection & response, advanced threats protection,
  • Excellent written and verbal communication skills
  • 4 – 7 years experience; Degree in Computer Science, Engineering or equivalent preferred

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

We are looking for a Software Developer to build and implement functional programs in the Business IT area. You will work with other Developers and Product Managers throughout the software development life cycle.

In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you also have experience in Agile frameworks and popular coding languages (e.g. JavaScript), we’d like to meet you.

Your goal will be to build efficient programs and systems that serve user needs.

Responsibilities

  • Work with developers to design algorithms and flowcharts
  • Produce clean, efficient code based on specifications
  • Integrate software components and third-party programs
  • Verify and deploy programs and systems
  • Troubleshoot, debug and upgrade existing software
  • Gather and evaluate user feedback
  • Recommend and execute improvements
  • Create technical documentation for reference and reporting

Requirements

  • Proven experience as a Software Developer, Software Engineer or similar role
  • Familiarity with Agile development methodologies
  • Experience with software design and development in a test-driven environment
  • Knowledge of coding languages (e.g. C++, Java, JavaScript) and frameworks/systems (e.g. AngularJS, Git)
  • Experience with databases and Object-Relational Mapping (ORM) frameworks (e.g. Hibernate)
  • Ability to learn new languages and technologies
  • Excellent communication skills
  • Resourcefulness and troubleshooting aptitude
  • Attention to detail
  • BSc/BA in Computer Science, Engineering or a related field
  • For domain in Data Warehouse, knowledge in Business intelligence tools (such as OBIEE, Cognos, etc.) is an advantage
  • For domain in web development, solid technical skill in web programming such as PHP, Node.js, AJAX, JavaScript, Json, CSS, HTML, HTML5, etc. is an advantage
  • For domain in App development, solid experience in Android and iOS development and knowledge in Java, Kotlin, Objective-C, Swift

 

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Briefs:

This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.

Responsibilities

  • Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
  • Understand customers” networking and communications requirements and provide high quality network design for customers” WAN networks.
  • Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
  • Conduct presentations on proposed solutions and new technologies to customers.
  • Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
  • Ensure quality documentation and updates for customers” network configurations and processes.
  • Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
  • Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
  • Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
  • Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
  • Working with the Account Manager to accurately define client solutions and to help drive bids and sales
  • Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
  • Influence and gain approval of the proposed solution from client.
  • Act as a trusted advisor for nominated client accounts.
  • Develop deep technical knowledge of the products
  • Coordinate internal/external resources to effectively pursue opportunities.
  • Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements

Requirements

Degree/Diploma in Engineering, Computer Science or related discipline

  • At least 3 years working experience in consultation or presales in the Telecommunications or IT Industry
  • Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
  • Strong command of English, with good interpersonal, communication and presentation skills
  • Possess CCNA and preferable with network or/and ICT or/and security certifications.

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Responsibilities

SPTel is jointly owned by ST Electronics and SP Group, and has one of the more extensive fibre optics network in Singapore.  SPTel is building a state-of-the-art active network that incorporates the latest technologies including SDN, NFV, analytics and security, to provide a differentiating customer experience supporting Enterprise, Government and OTT.  The network is envisioned to be future proof, designed and built for Singapore’s Smart Nation with advanced cyber-security and analytics intelligence to empower customers with better visibility and control over their WAN network services.

This role has the core responsibility to be part of the engineering team to design, architect and implement the intent-based intelligent network.  The successful candidate will lead a team of IP experts to build the advanced network.  He/she is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, NFV, cybersecurity and advanced technologies.  He/she is expected to be a good communicator, a subject matter expert in telco IP networks and ISP networks, a keen innovator and is the design authority for all Customer Solutions.

  • Leads the IP Engineering team to design, architect, tender and implement IP and ISP network, SDN, SD-WAN, NFV, IoT, Managed Security and other products.
  • Manages projects to ensure in-time and within budget delivery.
  • Solutions and approve technical designs supporting the Customer and Sales team in capturing customers’ requirements, preparing and presenting proposals.
  • Works with operations team to ensure smooth transition of networks to Operations.

REQUIREMENTS

  • Degree in Engineering, Computer Science or related discipline
  • At least 10 years working experience in architecting and operating IP Network in the Telecommunications Industry
  • Hands-on experience with major IP vendor products
  • In depth knowledge of routing protocols such as IS-IS, OSPF, IPv6, Multicasting, HSRP, BGP as well as use of MPLS, VxLAN, EVPN, Domain Name Service policies, DHCP, AAA and Address management
  • In depth knowledge of L2/L3 Network Designs, Metro Ethernet products & solutions as defined by MEF.
  • CCNP, CCIE or equivalent certifications would be an advantage
  • Advanced competency in IP/optical networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
  • Strong command of English, with good interpersonal, communication and presentation skills

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

We are looking for a Software Engineer to produce and implement functional software solutions & automation in cloud environments. The candidate should have excellent organization and problem-solving skills. If you also have hands-on experience in software development and agile methodologies in a Dev/Ops environment, we’d like to meet you.

The ideal candidate for this role will have experience in software development, system administration, deployment automation, quality assurance, and monitoring and maintaining large scale, mission critical services with various underlying dependencies.

Responsibilities

  • Responsible for design, development, testing and implementation of automated solutions that will interact with multiple third party and internal applications
  • Develop high-quality software design and architecture
  • Identify, prioritize and execute tasks in the software development life cycle
  • Develop tools and applications by producing clean, efficient code
  • Automate tasks through appropriate tools and scripting
  • Review and debug code
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Document development phases and monitor systems
  • Ensure software is up-to-date with latest technologies

Requirements

  • Experienced in Agile in a DevOps environment
  • Experience in cloud environments (Openstack, AWS, Azure, GCP, etc.), containerisation(Docker, rkt, Kubernetes etc.) and developing within them
  • Experience in devops tools like Git, Jenkin, Ansible, Docker, puppet, chef etc.
  • Extensive experience in software development, scripting and project management
  • Experience using cloud system monitoring tools (e.g. zabbix, Prometheus, nagios etc.) and automated testing frameworks.
  • Experience with installation, configuration and management of log collection and aggregation tools like Splunk and ELK, creating dashboards and configuring alerts with tools like PagerDuty, Jira, Hipchat, Slack.
  • Knowledge of selected programming languages (e.g. Python, C++) and the Java/J2EE platform
  • In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
  • Strong Linux administration & development experience
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • 2 – 6 years of experience; BSc/BA in Computer Science or a related degree preferred
  • Entry level candidates with keen interest to join the Telecommunications Industry are welcome to apply

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

In today’s age securing the confidentiality, integrity and availability of information assets has become a mandatory role for any IT organization. We are looking for Information Security Manager who possess deep expertise in the security space, to govern the policies and harden IT Systems (which contain highly sensitive data) from attacks

Responsibilities

  • Developing and maintaining the information security policy and a supporting set of specific policies, ensuring appropriate authorization, commitment and endorsement from senior IT and business management
  • Communicating and publicizing the information security policy to all appropriate parties
  • Ensuring that the information security policy is enforced and adhered to
  • Identifying and classifying IT and information assets (configuration items) and the level of control and protection required
  • Assisting with business impact analyses
  • Performing security risk assessment and risk management in conjunction with availability and IT service continuity management
  • Designing security controls and developing security plans as well as executing technical solutions(or introduce tools) to achieve the plans
  • Developing and documenting procedures for operating and maintaining security controls
  • Monitoring and managing all security breaches and handling security incidents, taking remedial action to prevent recurrence wherever possible
  • Reporting, analysing and reducing the impact and volumes of all security incidents in conjunction with problem management
  • Promoting education and awareness of security
  • Maintaining a set of security controls and documentation, and regularly reviewing and auditing all security controls and procedures

Requirement

  • CISSP, CISM certified
  • Knowledge about ISMS that link to ISO 27001 and ISO27002
  • Proven work experience as a System security engineer or info security engineer
  • Strong problem-solving skills and ability to work under pressure
  • At least 8 years of experience with Degree in IT or Computer Science preferred

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

SPTel is looking for a professional and creative Software engineer to be part of our OSS team to support systems within SPTel SDN based Network.  The candidate should have excellent organization and problem-solving skills. If you also have hands-on experience in software development and agile methodologies in a Dev/Ops environment with telecommunication background, we’d like to meet you.

The ideal candidate for this role will have experience in software development, system administration, deployment automation, quality assurance, and monitoring and maintaining large scale, mission critical services with communication service provider with various underlying dependencies.

Responsibilities

  • To manage the Java applications landscape within the company domain
  • Interact with other teams in order assess new opportunities and participate in requirements gathering
  • Solution analyze and effort estimate for the requests
  • Low level design for the applications
  • Development for the requests and bug fixing on the existing applications
  • Provide work instructions and improvements of the processes
  • Management and implementation of new automatic scripts and applications
  • Verify and implement configuration changes at the request of the customer or when is needed for performance reasons
  • Coordinate and work together with other teams such as: 2nd line of support, 1st level support, Testing
  • Installation, tuning and troubleshooting of complex software applications

 

Requirements

  • 3-4 years of experience in development, production and testing (SIT, Pre-Production) according to the knowledge of the methodologies and processes related to management of production systems
  • Work experience gained in companies and projects in IT, telecommunications, industrial, with an autonomous organization of IT operations
  • Previous experience in IT environment in a relevant field such as applications administration and development
  • Experience in systems integration, including management of issues of interconnection, communication
  • Previous experience in the use of procedures for Configuration Management
  • Experience designing and / or testing of complex software applications
  • Strong level of OS knowledge: UNIX (Sun Solaris, HP-UX), Linux, Windows
  • Experience with scripting languages: Ksh, Bash, Perl
  • Able to understand N-tier and 3-tier architectures
  • Good knowledge of XML/ XSL/ XSLT
  • Experienced with JMS, JNDI, Web Services
  • Good level of knowledge of TCP/IP suite
  • High level of expertise of Web Servers, Application Servers and Middleware applications such as: Apache, Tomcat, Oracle WEB Logic, JBoss
  • Good experience with Databases: Oracle, SQL, MySql
  • Good knowledge of Java programming languages
  • Familiar with well-known services: ssh, ftp, NFS, Samba
  • Familiar with java-web frameworks such as : Struts, JSF, Primefaces, Vaadin, IceFaces
  • Familiar with Spring Core, Hibernate, LDAP interaction
  • Familiar with JavaScript, ExtJS or other JS Framework
  • Familiar with  Devops CI/CD tools such as Gitlab, RunDeck, Jenkins etc.
  • Familiar with Eclipse / NetBeans / IntelliJIdea / Visual Studio
  • Familiar and self-motivated to learn latest technologies and trends.
  • Must be strongly self-motivated and has an entrepreneurial mindset.

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

  • Strong team mindset.

BSc/BA in Computer Science or a related degree preferred

 

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Description

The digital pricing product analyst is a key resource to provide innovative pricing solutions to SPTel’s customers. The digital pricing analyst is responsible for developing flexible charging & dynamic pricing models delivered through IT capabilities to match with customer expectations in the digital economy for products of the business. Duties include providing thorough analytical breakdowns of pricing structures and sales funnels of similar competitor products and services and identifying specific strategies used in pricing models of the same. Reports are written in order to evaluate the findings and to propose the results to the relevant departments for effect.

Responsibilities

  • Responsible for analyzing product/service pricing vis-à-vis market pricing to deliver a new flexible charging and dynamic pricing models
  • Identifying pricing actions that encourage higher sale values, pipeline conversion rates, inelasticity, margin rates and customer satisfaction
  • Prepare and present pricing analysis with insights, trends and models that translate into product pricing strategies as well as working with IT team for final deliverable
  • Deep understanding and insight of dynamic pricing strategy and how it can be implemented into our digitalized network services to drive SPTel’s revenue and profit margins
  • Mine large amounts of clickstream and transactional data to develop a deep understanding of SPTel clients
  • Own the prerogative for pricing insight generation and support rapid prototyping within the Product function. This includes working closely with Product Managers to see through analytics projects/product interventions from start to finish
  • Develop and maintain pricing tools (i.e. elasticity of demand calculators) and profitability models
  • Monitor input costing changes and develop sensitivity analysis thresholds to provide reporting on potential changes to product prices
  • Lead pricing-related projects including establishing timelines, defining deliverables, and drafting communications or presentations
  • Responsible for calculation of Business case for customers by sites to evaluate profitability of sites due to changes bandwidth requirement & evaluate overall impact on the original business case.

Requirements

  • Minimum 1-3 years’ experience in a fast-paced analytical environment, involving complex range of options.
  • Bachelor’s Degree in Business/Economics/Finance required, with relevant IT knowledge is a plus
  • Financial management experience with planning, forecasting, and business analysis
  • Experience in e-commerce industry (preferred) or digital transformation projects within the pricing function
  • Work cross-functionally throughout the organization to drive analysis-driven change and projects.
  • Exceptional organizational skills with the ability to meet deadlines & work under pressure.
  • Demonstrates complex problem resolution proficiency and the ability to identify/implement process and system enhancements
  • Proficiency with analytical and presentation tools (eg. Excel pivot tables, SQL queries, graphing, PowerPoint)
  • Keen Interest and knowledge of BI tools and practical experience analyzing data, program metrics, and performance will be an added advantage

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Project manage and lead a program for efficient site survey and deployment of SPTel’s dark fibre from MDF rooms to the non-residential premises
  • Complete and submit all applications and documents as requested by building owners before approval is granted to start work
  • Project manage contractors and ensure timely completion of projects
  • Manage conflict resolution with regards to payment, access and installation
  • Oversee and manage the end to end in building deployment to ensure that the service delivery is completed within the stipulated service levels
  • Lead and manage fibre diversion and maintenance projects and ensure timely completion of the projects
  • Lead in service recovery in relation to fibre disruption within the assigned zone
  • Assisting the Head, Access Engineering in acquiring special projects site like rooftops, risers, outdoor space within the building, etc for purpose of deploying customer’s equipment
  • Provide standby support after office hours when needed
  • Update As-Built / project completion reports in GIS

 

Requirements

  • Diploma in telecommunication, computer engineering or IT related field
  • At least 3 years of working experience in passive infrastructure operations (inside or outside plant operations)
  • Strong technical knowledge of dark fibre recovery and maintenance
  • Familiar with site acquisition and deployment of in-building telco’s facilities and assets
  • Able to negotiate and work with difficult clients and strong project management skills
  • Ability to work independently and collaboratively with contractors, colleagues and building management team / developers
  • Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of telecommunications services
  • Good communication skills, keen to learn and a team player
  • Applicants with class 3 driving license will have an added advantage

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities Include:

  • Responsible for the end-to-end testing activities of SPTel IOT-aaS platform (including CPE, Router, Switch, IOT sensors, cameras, customer devices, etc.)
  • Carry out activities in the testing lifecycle including analyzing business and system requirements, test planning, test preparation, test execution and reporting.
  • Design and develop test cases and procedures
  • Create traceability for requirements, analyzing gaps and supports in closure of each gap
  • Preparing test environments.
  • Execute test procedures and automation test scripts.
  • Log and track defects to closure
  • Conduct test reviews with internal and external stakeholders including test reports presentation to stakeholders.
  • Perform root cause analysis for production and user acceptance defects, addressing test gaps to ensure test efficiency.
  • Assist in lab setup, customer demo and partner onboarding activities.

Requirements

  • Diploma in Information Technology/Compute Science/Computer Engineering or equivalent. Fresh graduates are welcome to apply.
  • Minimum 1-year experience in software/hardware testing with hands-on manual testing experience.
  • Possess strong interest and self-motivation to carry out testing with the objective to contribute towards a better software/system/network.
  • Good written and verbal communication skills in English.
  • Able to work well both independently as well as in a team.
  • Familiarity with the whole system/network development lifecycle from requirement, development, testing and deployment
  • Good capability in designing/developing effective test cases based on requirements and creating traceability between requirements and test procedures.
  • Experience in different test execution phases (Agile, System, Integration, and User Acceptance).
  • Relevant experience and competence with the tolls used for test management, config management, test automation and defect tracking

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

We are looking for a Cloud Administrator to be part of our cloud operations & systems team. The ideal candidate for this role has experience in system administration, deployment automation, data center inter-networking, monitoring and maintaining of mission critical private cloud infrastructure.

Responsibilities

  • Responsible for planning, design, testing, implementation and operation for the hybrid cloud infrastructure.
  • Plan and onboard VMs based on the user requirements.
  • Automate tasks through appropriate tools and scripting.
  • Implementation & operation for the Openstack based private cloud infrastructure.
  • Administering cloud-based infrastructure deployment
  • Administration tasks includes provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
  • Performs system administration activities in accordance with company policies and procedures.
  • Troubleshooting, performs root cause analysis, implements corrective/preventive actions during and after an incident.
  • Create and maintain documentation and processes for Troubleshooting, maintaining, and configuring systems.
  • Support audit and infrastructure / network security scans, disaster recovery and security related drills.
  • Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
  • Collaborate with internal teams and vendors to fix and improve products.

 

Requirements

  • Strong Linux & Windows server system administration experience specifically in a virtualized environment.
  • Experienced in virtualization, cloud & converged infrastructure technologies
  • Experience in cloud environments (Openstack, AWS, Azure, GCP, etc.).
  • Experience with containerisation (Docker, rkt, Kubernetes etc.).
  • Experience using cloud system monitoring tools (e.g. Zabbix, Prometheus, Nagios etc.).
  • Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
  • Experience with installation, configuration and management of log collection and aggregation tools like Splunk and ELK, creating dashboards and configuring alerts with tools like ServiceNow, Jira, Hipchat, Slack.
  • Knowledge in configuration management system like Ansible, chef, terraform etc
  • Knowledge of selected programming languages (e.g. Python, Go, R etc.)
  • Knowledge of DevOps tools like Git, Jenkin, Ansible, Docker, puppet, chef etc.
  • Knowledge in data centre inter-networking.
  • Analytical mind with problem-solving aptitude
  • Ability to work independently
  • Excellent organizational and leadership skills
  • 2 – 6 years of experience; BSc/BA in Computer Science or a related degree preferred
  • Entry level candidates with keen interest to join the Telecommunications Industry are welcome to apply

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Brief:

Responsible for developing the operations excellence framework and processes for SP Tel

Responsibilities

  • To develop the framework, process and SOP for network operation, service delivery and service assurance for all services offered in order to achieve better efficiency, effectiveness and economical value.
  • To define the process, policy and the guidelines for network operation that cover network facilities, fiber laying, service provisioning, O&M, service assurance, NOC and SOC
  • To define the process and procedure for service provisioning and delivery in meeting the agreed service level agreement for existing and new products/services. Provisioning and delivery services include circuit design and planning, project management, data centers/MDF/in-building work execution, field engineering dispatches and hand-over of the services offered by company to customers.
  • To define the O&M process and procedure for existing systems and products/services to achieve better respond time and shorter time for fault isolation, restoration and rectification
  • To define the process and procedure for all network changes via the Network Change Request process minimizing disturbance to customers or cutting down unnecessary network changes, which could increase possibility of service interruption.
  • To work with stakeholders to produce reports on service delivery and service assurance performance for management information and analysis as well as for reporting to any relevant parties including customers and governing authorities.
  • Conduct regular Operations Self Audit and maintain regular Operations Excellence Dashboard to report on compliance and KPI/SLA performance
  • To optimize the processes and procedure for operating services offer through audits, gap analysis and post mortem exercises
  • To constantly review and work on reducing operating cost through higher productivity, the use of tools and streamlining of resources and processes
  • To ensure all operation and network related activities are in compliance with the corporate governance policies.
  • To identify policies gaps and assist stakeholders in developing policies to enhance the company performance and integrity.
  • To keep track of the processes and SOP developed in a centralized knowledge database.

Role Requirements

  • Degree in Engineering or Telecommunication or related discipline
  • Candidate must have a minimum of 5-10yrs experience in telecom sector with strong technical knowledge in fixed network.
  • Experience developing processes and standard operation procedures
  • Experience in operation processes especially in the telecom sector
  • Experience in network provisioning processes
  • Experience in network fault and performance management
  • Candidate must have strong capabilities with documentations and eyes for details
  • Candidate should have knowledge in industrial best practices in the telecom sector
  • Candidate should have a sociable personality and good collaborative traits to work with the stakeholders

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Collaborate for IoT Planning with Engineering Team in formulating the designs and plans for network implementation
  • Perform on-site and off-site testing and commissioning for IoT network implementation and service activations
  • Manage the IoT appliance (Platform Manager, DLC, MEC) through Network Management Systems and Controllers
  • Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and objectives.
  • Identifying, monitoring, reporting and escalating Day 2 operations issues to achieve timely resolution.
  • Utilizing project tracking tools and systems to accurately document milestones completion´s, project issues, corrective action plans, project jeopardies, and overall project completions.
  • Troubleshooting of fault and performance during network outage
  • Maintaining excellent communication with functional team members and direct management to ensure early identification of issues with timely reporting of status.
  • Manage the equipment supply chain including equipment segregation, reservation and collection
  • Manage vendors support during any hardware level failures
  • Responsible for resources management throughout the implementation phase
  • Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLDs) and Low Level Design (LLDs) documents.
  • Execute the operating model guided by the relevant process and implementation manuals
  • Perform standby duties

Requirements

  • Experience with Docker, Kubernetes, Kafka, Agile/SCRUM development environment
  • Experience with MQTT, Modbus serial and TCP/IP, EtherNet/IP, PROFINET communications
  • Experience with LoRAWAN, WiFi, 5G and/or DSRC planning and deployment
  • Ability to read and interpret design documentation as well as customer specifications
  • Knowledge of
  • At least 3 years relevant experience
  • Certified IP competency
  • Degree in Computer Science, IT, Information System or Electronics Engineer
  • Knowledge and understanding of CyberSecurity in IoT space, IP (L2/L3) network operations, DWDM operations and security tracks (DDOS, firewall and scanners)

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Briefs:

The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents.

The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.

Responsibilities

  • Monitor and proactively respond to network and service alarms/alerts to ensure that SPTel services are in good health.
  • Support all incoming technical fault calls.
  • Responsible to create and track trouble tickets to closure.
  • Great team player and customer oriented with great emphasis on customer experience.
  • Perform technical troubleshooting in accordance to established troubleshooting procedures.
  • Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Timely update of ticketing system with complete and accurate details.
  • Prompt communication of incident status and update to respective parties.
  • Assist in other operational tasks as requested.

Role Requirements

  • Degree or Diploma in Engineering or equivalent.
  • Fresh graduates are welcomed to apply. Candidates with at least 3 years of technical support experience in a NOC/SOC environment is preferred.
  • Knowledge of Fibre, Transport and IP Network providing Metro-E, DWDM, TCP/IP and/or cyber-security services.
  • Good analytical skills with hands on experience of various OSS platforms and Network Management System (NMS) to manage the network.
  • Good communications skill with pleasant personality and experience in customer service.
  • Technical certification such as Certified IP Associate (CIPA), Certified IP Engineer (CIPE), COMPTIA Security+, CEH, etc.
  • Shift work is required for this position.
  • Only Singaporeans may apply.

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Collaborate with Network Planning Engineering Team in formulating the designs and plans for network implementation
  • Hands on and in-charge of implementation for active network including L1, L2 and L3 network
  • Perform on-site and off-site testing and commissioning for network implementation and service activations
  • Manage the network through Network Management Systems and Controllers
  • Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and objectives.
  • Identifying, monitoring, reporting and escalating project-related issues to achieve timely resolution.
  • Utilizing project tracking tools and systems to accurately document milestones completion´s, project issues, corrective action plans, project jeopardies, and overall project completions.
  • Maintaining excellent communication with functional team members and direct management to ensure early identification of issues a timely reporting of status.
  • Manage the equipment supply chain including equipment segregation, reservation and collection
  • Manage vendors
  • Responsible for resources management throughout the implementation phase
  • Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLDs) and Low Level Design (LLDs) documents.
  • Execute the operating model guided by the relevant process and implementation manuals

Requirements

  • Hands on technical and implementation experience
  • Strong knowledge in IP (L2/L3) network
  • With at least 3-5 years experience in planning, implementation or operation of IP network
  • Knowledge and Experience in Dense Wavelength Division Multiplexing (DWDM)
  • Knowledge and Experience in Software Define Network and Network Virtualization
  • Knowledge and Experience in Network Security is desirable
  • Knowledge and Experience in Fiber Network is desirable
  • CCNP or equivalent (CCIE or equivalent will be preferred.)
  • 7-10 years of working experience with diploma or 3-5 years of experience with Degree in Engineering.

You may apply via the form below or email to careers@sptel.com with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Collaborate with Network Planning Engineering Team in formulating the designs and plans for network implementation
  • Hands on and in-charge of implementation for active network including L1, L2 and L3 network
  • Perform on-site and off-site testing and commissioning for network implementation and service activations
  • Manage the network through Network Management Systems and Controllers
  • Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and objectives.
  • Identifying, monitoring, reporting and escalating project-related issues to achieve timely resolution.
  • Utilizing project tracking tools and systems to accurately document milestones completion´s, project issues, corrective action plans, project jeopardies, and overall project completions.
  • Maintaining excellent communication with functional team members and direct management to ensure early identification of issues a timely reporting of status.
  • Manage the equipment supply chain including equipment segregation, reservation and collection
  • Manage vendors
  • Responsible for resources management throughout the implementation phase
  • Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLDs) and Low Level Design (LLDs) documents.
  • Execute the operating model guided by the relevant process and implementation manuals

Requirements

  • Hands on technical and implementation experience
  • Strong knowledge in IP (L2/L3) network
  • With at least 3-5 years experience in planning, implementation or operation of IP network
  • Knowledge and Experience in Dense Wavelength Division Multiplexing (DWDM)
  • Knowledge and Experience in Software Define Network and Network Virtualization