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Your Smart Choice to a Connected Future

Looking for a career in technology? At SPTel, we are born to work smart and deliver the intelligent network for a Smart Nation.

We shall bring in the latest state-of-art in Software based Network and Virtualisation technology machine learning implementation in customer service, use of AI in Cyber Security to deliver a self-monitoring and self-healing network, enabling the Cloud Edge Computing of the network via our pervasive fibre infrastructure and substations. SPTel is well placed to offer Edge Cloud to support IoT services with analytics and cyber security management.

We think big and make bigger things happen.

We work intelligently and constantly explore advanced software technology to assist in our business model and network management in this data-driven world.

Join our family now if you love to keep up with the world’s revolution, work intelligently in an engaging environment and be surrounded with fun, smart and motivated people who love challenges and staying ahead of the technology curve.

Current Vacancies

Job Briefs:

This role has the core responsibility to sell SP Tel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meets the needs of the new enterprise clients’ requirements.

Responsibilities

  • Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
  • Understand customers” networking and communications requirements and provide high quality network design for customers” WAN networks.
  • Perform role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
  • Conduct presentations on proposed solutions and new technologies to customers.
  • Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
  • Ensure quality documentation and updates for customers” network configurations and processes.
  • Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post sales queries when required
  • Responsible for providing technical and solutioning support to the Sales team in capturing customers’ requirements, preparing and presenting proposals.
  • Work with cross functional teams to coordinate sales, post-sales and support resources to drive successful closure and implementation for customers
  • Gather in depth hardware, applications and networks requirement to architect and design a suitable highly available, secure and scalable solutions to meet client requirement.
  • Working with the Account Manager to accurately define client solutions and to help drive bids and sales
  • Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
  • Influence and gain approval of the proposed solution from client.
  • Act as a trusted advisor for nominated client accounts.
  • Develop deep technical knowledge of the products
  • Coordinate internal/external resources to effectively pursue opportunities.
  • Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements

Requirements

Degree/Diploma in Engineering, Computer Science or related discipline

  • At least 3 years working experience in consultation or presales in the Telecommunications or IT Industry
  • Competency in IP networks, SDN, IoT, cybersecurity or telco Cloud NFV environment.
  • Strong command of English, with good interpersonal, communication and presentation skills
  • Possess CCNA and preferable with network or/and ICT or/and security certifications.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job brief

A Customer Relations Executive, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The executive will solve basic technical problems and provide support for all assigned areas.

Responsibilities

  • Manage incoming calls from customers
  • Generate sales leads (if necessary) as part of customer servicing
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • To distribute any follow up actions to the respective units and be responsible to get back to customer who call in to ask.
  • To take the calls from customers and perform first level filtering according to the checklist developed.
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Help to solve the customer issues or escalate to IOC when it is a network issue

 

Requirements

  • Proven customer support experience or experience as a client service representative
  • Proven working experience in providing post sales activities and help desk support environment.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • 4 – 7 Years of experience, with Diploma in Business, or any Telco background is preferred.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Briefs:

The candidate will be assigned duties and responsibilities within SPTel Integrated Operations Centre (IOC). He or she is responsible to perform surveillance of its network health and services and conduct technical troubleshooting, including taking the necessary actions to mitigate network issues and neutralize security incidents.

The candidate is required to support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.

Responsibilities

  • Monitor and proactively respond to network and service alarms/alerts to ensure that SPTel services are in good health.
  • Support all incoming technical fault calls.
  • Responsible to create and track trouble tickets to closure.
  • Great team player and customer oriented with great emphasis on customer experience.
  • Perform technical troubleshooting in accordance to established troubleshooting procedures.
  • Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Timely update of ticketing system with complete and accurate details.
  • Prompt communication of incident status and update to respective parties.
  • Assist in other operational tasks as requested.

Role Requirements

  • Degree or Diploma in Engineering or equivalent.
  • Fresh graduates are welcomed to apply. Candidates with at least 3 years of technical support experience in a NOC/SOC environment is preferred.
  • Knowledge of Fibre, Transport and IP Network providing Metro-E, DWDM, TCP/IP and/or cyber-security services.
  • Good analytical skills with hands on experience of various OSS platforms and Network Management System (NMS) to manage the network.
  • Good communications skill with pleasant personality and experience in customer service.
  • Technical certification such as Certified IP Associate (CIPA), Certified IP Engineer (CIPE), COMPTIA Security+, CEH, etc.
  • Shift work is required for this position.
  • Only Singaporeans may apply.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Collaborate for Security Network Planning with Engineering Team in formulating the designs and plans for network implementation
  • Hands on and in-charge of implementation for Security infrastructure nodes including Firewalls, DDOS solution, IDS/IPS and scanning tools
  • Perform on-site and off-site testing and commissioning for security network implementation and service activations
  • Manage the security appliance (Firewalls, DDOS, Vul Scanner) through Network Management Systems and Controllers
  • Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and objectives.
  • Identifying, monitoring, reporting and escalating project-related issues to achieve timely resolution.
  • Utilizing project tracking tools and systems to accurately document milestones completion´s, project issues, corrective action plans, project jeopardies, and overall project completions.
  • Troubleshooting of fault and performance during network outage
  • Maintaining excellent communication with functional team members and direct management to ensure early identification of issues with timely reporting of status.
  • Manage the equipment supply chain including equipment segregation, reservation and collection
  • Manage vendors
  • Responsible for resources management throughout the implementation phase
  • Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLDs) and Low Level Design (LLDs) documents.
  • Execute the operating model guided by the relevant process and implementation manuals
  • Perform standby duties

Requirements

  • Experience managing network tools in an enterprise environment that include: firewall, IPS/IPS, assessment, and scanning tools
  • Experience with one or more network vendors: Nokia, Huawei, Infoblox, or Microsoft
  • Experience managing endpoint solutions, routing, Border Gateway Protocol, MPLS Architecture, and logging from various platforms
  • Strong understanding of networking technologies (routers, switches, TCP/IP)
  • Experience with different platform technologies (Windows, Linux, VMware, MacOS)
  • Experience with security technologies (IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, VPN)
  • Strong knowledge in Security network. With at least 3-5 years’ experience in administration, planning, implementation or operation of Security Design
  • Knowledge of IP (L2/L3) network. With at least 3-5 years’ experience in planning, implementation or operation of IP network
  • Knowledge and Experience in Dense Wavelength Division Multiplexing (DWDM) Software Define Network and Network Virtualization Internet of Things is desirable
  • Security certifications such as CISSP or equivalent will be preferred.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

We are looking for an experienced Product Manager with deep knowledge /expertise in international connectivity services from a service provider background -. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out international connectivity services that deliver the company’s vision and strategy.

Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop and own the product business cases and deliverables
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Manage product centric enabling systems e.g. product catalogue, CPQ module
  • Form and maintain NNI and wholesale partnerships to ensure market competitiveness
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by visiting customers to solicit feedback on company products and services
  • Provide pricing support and analysis to win sales opportunities

Requirements

  • Proven work experience in product management/ development in international data connectivity covering IPLC, IEPL, DCI, MPLS Layer 2 & 3, and IP Transit
  • Good understanding on data communications technology, International data connectivity market and business models
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Excellent written and verbal communication skills
  • 7 years experience; Degree in Computer Science, Engineering or equivalent preferred

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job brief

We are looking for an experienced Product Manager with deep knowledge /expertise in enterprise managed security with MSS background and with keen interest in security in various technology domains like cloud and IOT. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Responsibilities

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Create buy-in for the product vision both internally and with key external partners
  • Develop and own the product business cases and deliverables
  • Develop product pricing and positioning strategies
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to deliver with quick time-to-market and optimal resources
  • Manage product centric enabling systems e.g. product catalogue, CPQ module
  • Form and maintain managed security services partnerships to ensure market competitiveness
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
  • Act as a product evangelist to build awareness and understanding
  • Represent the company by visiting customers to solicit feedback on company products and services
  • Provide pricing support and analysis to win sales opportunities

Requirements

  • Proven work experience in product management/ development in Managed Security (eg. Next Generation Firewall, Security Management, SIEM, DDOS) and with keen interest in exploring security in various technology domains like Cloud/IaaS/PaaS and IoT
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Knowledge of more than one of the primary security technologies and applications preferred – next generation firewall, security management, SIEM, endpoint detection & response, advanced threats protection,
  • Excellent written and verbal communication skills
  • 4- 7 years experience; Degree in Computer Science, Engineering or equivalent preferred

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

Solution Delivery Architect responsible for end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective. You are responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies.

To take over from Pre-Sales/Customer Solutions the network design/plan that have been agreed with end customer and organize into a managed service delivery plan including  generating project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance. This could be achieved by doing but not limited to:

  1. Responsible for translating high level technical design/solution into a low level deliverables.
  2. Owns the technical design and sign-off on all technical designs.
  3. Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
  4. Define and drive technical requirements signed off with customer per schedule for implementation teams.
  5. Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
  6. Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect and handle problems in the project
  7. Front customer / vendor in terms of technical design / issues / discussion where need arises.
  8. Managing vendors to ensure the technical design are implemented as required.
  9. Ensure SAT and UAT are properly conducted in an end to end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
  10. Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
  11. Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
  12. Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
  13. Raise ordering form/work orders to suppliers/contractors
  14. Assist Pre-Sales Bid team on technical clarifications with customer if required.
  15. Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers.

Requirements

  • Individual with prior pre-sales, consulting or client-facing role in a networking technology function will be highly desirable.
  • Bachelor Degree in Computer Science, Computer Engineering, Information Technology or similar discipline

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Briefs:

Responsible for the day-to-day facilities operations including maintaining uptime and operations of facilities to meet business needs. As the subject matter expert, is required to manage and maintenance for all facilities and adopt new technologies to improve facilities system and facilities capability.

Role Requirements: 

  • Support goal of 100% uptime for the major M&E infrastructure, particularly for CO’s, CNN’s and RNN’s
  • Assess and identify equipment exhibiting deteriorating performance and recommend for replacements.
  • Develop technical and safety procedures on all data centre equipment and systems.
  • Develop and maintain (and test semi-annually) disaster plan for data centre activities.
  • Coordinate with sub-contractors, vendors or local authorities for any new installations or system re-location
  • Manage sub-contractors or vendors to ensure installed systems are architected and performing properly.
  • Ensure integrity of M&E infrastructure is not compromised by constantly assessing and enhancing the installed systems and equipment
  • Maintain all compliance-controlled documents for data centre.
  • Maintain thorough knowledge, accurately enforce and revise as needed all SOPs and company practices.
  • In the event of outage, manage and escalate the situation in adherence to current SOPs.
  • Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
  • Support CO, CNN, RNN accommodation requirements in conjunction with other departments
  • Ensure that the building meets health and safety requirements and that facilities comply with legislation
  • Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
  • Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

 

Role Requirements

  • Diploma or equivalent in a related field with at least 5 years of experience; or extensive experience in related areas.
  • Possess strong understanding of Facility management in data centre infrastructure including electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
  • Strong problem-solving skills, critical thinking, excellent analytical ability
  • Ability to communicate both verbally and in writing in a clear and concise manner.
  • Work well under pressure with differing levels of people
  • Ability to plan and organize ones work in-order to meet target set
  • Conducive to promoting positive peer engagement

 

 

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Responsible for service management that SPTel provide to our key customer to achieve operational excellence and provide best customer experience which contributes positively to the network promotor score
  • Responsible for delivering the expected QoS and service performance of services offered to customer.
  • Manage the customer to ensure customer satisfaction by regular meet up with customer, reporting to customer the performance of the services customer has with SPTel, anticipate customer needs.
  • Responsible of getting the team to work on the design and implementation of services customer buy from SPTel, follow by onboarding the customer and familiarize customer with the processes, procedures for service management.
  • Customer Service Management
  • Act as a representative for customer, a bridge between the customer and SPTel
  • Understand the customer environment and needs in detail to assist in troubleshooting incidents, keep the customer constantly informed and ensure the customer is well taken care off
  • Act as an agent to up sell and pull in on-going customer needs and work with Sales to turn that into cash/revenue for the company
  • Take extra care of customers that are put under sensitive situations, e.g. Customers who are near their renewal period yet experience issues with regards to services subscribed, or any other issues
  • Raise trouble tickets with details on behalf of customer if necessary
  • Perform initial assessment of incident and resolution before getting to customer. Follow up resolution of all incidents and monitoring resolution to agreed QoS targets
  • Escalate to management about incidents not solved within QoS targets.
  • Drive and support Continual Service Improvement pertaining to the customer serve

 

Requirements

  • Preferably has a degree or equivalent or extensive experience in customer service areas.
  • A strong understanding of:
  • People
  • Process & operations frameworks
  • Supporting tools
  • Understands the functional layers of integrated new generation telco networks and has a broad understanding of the underlying technologies
  • Service fault demarcation and preliminary root cause analysis from end to end service path view
  • Experience in real time monitoring and surveillance management and is used to a constantly changing environment
  • Able to relate impacting issues and risks to customer and understand their business implications
  • Minimum 5 years relevant experience
  • Minimum 5 years managerial experience for teams of 10 or more technical people

 

Preferred Requirements

  • Ability to deliver sustained high performance and high levels of customer satisfaction
  • Analytical thinker, Metrics Driven
  • Excellent verbal, written and presentation skills– can effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
  • Strong problem-solving skills, critical thinking, excellent analytical ability
  • Ability to communicate both verbally and in writing in a clear and concise manner
  • Work well under pressure with differing levels of Management
  • Ability to maintain confidential information and communications
  • Ability to plan and organize people, processes and tools across relevant domains
  • Is result-focused and understands critically of meeting customer SLA and KPI requirements
  • Is fully aware of the impact of delivering quality of service to our customers and has the ability to motivate resources to achieve the best in class service experience
  • Ability to lead and inspire the team to accept and work through change, be focused and committed towards achieving customer success and create a working environment conducive to promoting positive employee engagement

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Job Responsibilities

The candidate is responsible to support Infra Planning & implementation:

  • Equipped with a good IT knowledge. Must have a good in SAP related system knowledge to prepare works orders, materials associated with the schemes confirmed for implementation. To co-ordinate and lock the schedule with the contractors.
  • The candidate will be tasked to develop the end to end process for service provisioning. The process will be driven with the help of IT enabling system.
  • The candidate will be required make recommendation and improve manual process with the help of RPA.  With the relevant IT and RPA knowledge, more automation can be implemented to bring productivities and savings to the company.
  • The candidate will be required oversee the contractors scheduling working closely with the Infra team in tracking the project and ensure proper closure upon completion.
  • By working closely with the relevant colleagues to obtain an end to end commitment for delivery of the customized fibre route that is needed by the Sales colleagues for each of the request to answer to customer,
  • By working closely with the Facility Management colleague on the space availability of the substation space in answering to the service request regarding space. Usually, when Facility is involved, besides, space, cooling, M&E, access security, racking and cabling will be involved.
  • Process invoices for goods received through the SAP system.
  • By doing all the above in a timely manner according to the SOP set, the operation level agreement makes with relevant units to fulfil the service requests.
  • By providing management a clear view of the status of all outstanding Purchase Orders, Works Orders.

Job Requirements

  • Diploma or equivalent in a related field with at least 2 years of experience; or extensive SAP experience in related areas.
  • Possess the right attitude to learn and execute with sense of urgency as SPTel is in the service industry.
  • Possess good understanding of Telecommunications Infrastructure and IT system knowledge
  • Ability to relate impacting issues and risks to customer and understand their business implications
  • Strong problem-solving skills, critical thinking, excellent analytical ability. Good to be trained with RPA process and implementation knowledge
  • Ability to communicate both verbally and in writing in a clear and concise manner.
  • Work well under pressure with differing levels of people
  • Ability to plan and organize ones work in order to meet target set

Candidate shall perform task assigned by the line manager in charge in line with the primary and secondary roles. The key is to be able to support Company’s goal and direction.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Collaborate with Network Planning Engineering Team in formulating the designs and plans for network implementation
  • Hands on and in-charge of implementation for active network including L1, L2 and L3 network
  • Perform on-site and off-site testing and commissioning for network implementation and service activations
  • Manage the network through Network Management Systems and Controllers
  • Coordinating and scheduling resources across multiple organizations to align project requirements with business goals and objectives.
  • Identifying, monitoring, reporting and escalating project-related issues to achieve timely resolution.
  • Utilizing project tracking tools and systems to accurately document milestones completion´s, project issues, corrective action plans, project jeopardies, and overall project completions.
  • Maintaining excellent communication with functional team members and direct management to ensure early identification of issues a timely reporting of status.
  • Manage the equipment supply chain including equipment segregation, reservation and collection
  • Manage vendors
  • Responsible for resources management throughout the implementation phase
  • Derive processes and SOPs for implementation such as Method of Procedures (MOPs), High Level Design (HLDs) and Low Level Design (LLDs) documents.
  • Execute the operating model guided by the relevant process and implementation manuals

Requirements

  • Hands on technical and implementation experience
  • Strong knowledge in IP (L2/L3) network
  • With at least 3-5 years experience in planning, implementation or operation of IP network
  • Knowledge and Experience in Dense Wavelength Division Multiplexing (DWDM)
  • Knowledge and Experience in Software Define Network and Network Virtualization
  • Knowledge and Experience in Network Security is desirable
  • Knowledge and Experience in Fiber Network is desirable
  • CCNP or equivalent (CCIE or equivalent will be preferred.)
  • 7-10 years of working experience with diploma or 3-5 years of experience with Degree in Engineering.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you.

Responsibilities

  • Responsible for achieving business and sales objective/ targets
  • Hunt for new business within the Channels space
  • Handle account management matters and be the point of contact for customers
  • Build strategic account relationships (at all levels from Engineer to CEO) and develop new client relationships to achieve sales volume and profit goals
  • Establish and grow strong pipelines for business opportunities
  • Capture qualified opportunities in Salesforce.com and nurture the opportunity from lead to close
  • Prepare proposals, and present solutions to customers.
  • Lead and work with various internal teams to formulate solutions and strategies to compete in a high competitive environment.
  • Work with cross functional teams to coordinate pre-sales, post-sales and support resources to drive successful closure and implementation for customers

Requirements

  • Degree/Diploma/ITE in Engineering or relevant discipline with experience in the telecommunications industry
  • At least 2 years working experience in IT/Telecom sales
  • Familiar with telecom services like Dark Fiber, Lease lines, Ethernet, MPLS, Colocation, Cloud, SDN, NFV, and etc
  • Strong command of English and able to engage stakeholders
  • Proven track record in achieving sales targets
  • Independent, Self-motivated and able to work under pressure
  • Outgoing with good interpersonal communication and presentation skills
  • Decision-making, problem resolution and creative problem-solving skills

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job Briefs

The Sales Operations & Analytics Manager leads the development of in-depth salesforce analysis, forecasting, planning, and productivity reporting using a variety of sales and marketing technology platforms. Working closely with key partners in sales and marketing, products, operations, customer service and IT. The candidate needs to understand most of the procedures and sales related processes. He or she will also need to lead and manage in operational sales support and process automation functions.

Responsibilities

To carry out a varied selection of duties within the department, not limited to:

  • Provide business unit ownership of CRM and sales related technology and analytics supporting sales force effectiveness as defined by productivity, cost of sales, and return on sales investment.
  • Utilize CRM, RPA and related technology and tool to support the sales team(s) with process improvement, measurement, tracking and analytics relevant to their functional areas.
  • Create and maintain documentation on sales processes, policies; creates and provides relevant sales training materials to assist with onboarding new sales talent.
  • Manage and administer all technical aspects of key sales systems; tracks and analyzes key metrics including pipeline growth, win/loss rates, and quota attainment.
  • Oversee workflow of all sales and channel management activities including preparation of reports, charts, and other statistics to support the sales department.
  • Identify and streamline processes and resources needed for sales.
  • Oversee and manage sales process automation
  • Work and collaborate closely with other supporting departments and selected vendors
  • Own and manage the order raising, tracking and service delivery processes supported Engineering, product, finance and operation teams
  • Ensure all orders delivered are closed in systems and billed.
  • As the main administrator for system and automation tools used in sales organization.
  • Collating information and reporting on monthly sales figures, pipeline estimates, activity logs for the team.
  • Producing regular reports for the sales head, including maintaining sales funnel and achievement dashboard and reviewing commission schedules.
  • Attend customer seminars, conferences where appropriate and required to promote the company and support the team.

 

Requirements

  • The successful applicant will need to have minimum 5 years of experience in sales support operation and process automation functions. He or she will also need to have minimum 5 years’ experience in Telco or ICT sales organizations with database query skills, demonstrates solid ability to synthesize data into actionable insights while managing stakeholders and driving key growth strategies.
  • Experience of written and verbal communications at all levels
  • Ability to write business level English using the appropriate language together with correct grammar
  • Computer and keyboard skills, comfortable in using MS Office and a variety of databases with quick and accurate data search and entry skills.
  • Familiar with MS Excel functions and ability to do data analysis and create reports
  • Ability to speak business level English, to articulate in a clear manner using
    appropriate vocabulary and spelling
  • Time management, prioritisation, multi-tasking and organisation skills
  • Ability to work effectively and make decisions without close supervision, but has the ability to provide and accept constructive feedback
  • Ability to work under pressure in a calm, professional, efficient and courteous manner
  • Quality focus, attention to detail

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

The individual is responsible to ensure timely and accurate billing as well as prompt collection follow ups with customers.

Responsibilities Include:

  • Ensure monthly bills are issued timely and accurately and sent to customers
  • Prepare and update customer records
  • Work closely with service delivery team and sales team on billing matters
  • Follow up with internal departments on billing disputes
  • Perform closing activities and ensure timely closing
  • Follow up with customers to ensure overdue invoices are paid promptly
  • Other adhoc duties assigned

Requirements

  • Diploma in accounting / finance
  • 1 to 2 years experience in billing / credit collections
  • SAP acknowledge is an added advantage
  • Good communication skills both written and verbal, and internal personal skills

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job brief

SPTel is looking for a professional and creative Software engineer to be part of our OSS team to support systems within SPTel SDN based Network.  The candidate should have excellent organization and problem-solving skills. If you also have hands-on experience in software development and agile methodologies in a Dev/Ops environment with telecommunication background, we’d like to meet you.

 

The ideal candidate for this role will have experience in software development, system administration, deployment automation, quality assurance, and monitoring and maintaining large scale, mission critical services with communication service provider with various underlying dependencies.

 

Responsibilities

  • To manage the Java applications landscape within the company domain
  • Interact with other teams in order assess new opportunities and participate in requirements gathering
  • Solution analyze and effort estimate for the requests
  • Low level design for the applications
  • Development for the requests and bug fixing on the existing applications
  • Provide work instructions and improvements of the processes
  • Management and implementation of new automatic scripts and applications
  • Verify and implement configuration changes at the request of the customer or when is needed for performance reasons
  • Coordinate and work together with other teams such as: 2nd line of support, 1st level support, Testing
  • Installation, tuning and troubleshooting of complex software applications

 

Requirements

  • 3-4 years of experience in development, production and testing (SIT, Pre-Production) according to the knowledge of the methodologies and processes related to management of production systems
  • Work experience gained in companies and projects in IT, telecommunications, industrial, with an autonomous organization of IT operations
  • Previous experience in IT environment in a relevant field such as applications development
  • Experience in systems integration, including management of issues of interconnection, communication
  • Previous experience in the use of procedures for Configuration Management
  • Experience designing and / or testing of complex software applications
  • Able to understand N-tier and 3-tier architectures
  • Good knowledge of XML/ XSL/ XSLT
  • Experienced with JMS, JNDI, Web Services
  • Good level of knowledge of TCP/IP suite
  • High level of expertise of Web Servers, Application Servers and Middleware applications such as: Apache, Tomcat, Oracle WEB Logic, JBoss
  • Good experience with Databases: Oracle, SQL, MySql
  • Good knowledge of Java programming languages
  • Good Knowledge with Spring Core, Hibernate, LDAP interaction
  • Familiar with well-known services: ssh, ftp, NFS, Samba
  • Familiar with JavaScript, React, Angular or other JS Framework
  • Familiar with  Devops CI/CD tools such as Gitlab, RunDeck, Jenkins etc.
  • Familiar with Eclipse / NetBeans / IntelliJIdea / Visual Studio
  • Self-motivated to learn latest technologies and trends.
  • Strong team mindset.
  • BSc/BA in Computer Science or a related degree preferred.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Task and Responsibilities

  • Develop, support and maintain suite of software applications for customer experience – e.g. survey, Chatbot, marketing automation, portal & website
  • Work closely with stakeholders and business analysts on the new requirements and determine the solution design and implementation approach
  • Responsible to implement new business requirements or troubleshoot issues on the applications (through configuration and/or coding)
  • Implement and deploy the changes on the applications in accordance to the defined DevOps processes and automation tool-chain
  • Able to work in a flexible environment and respond to ad-hoc tasks from the business in the fast-changing environment

 

Job Requirement

  • Knowledge of software engineering and front-end development is essential – e.g experienced with HTML, CSS, JavaScript & jQuery
  • Experience in CI/CD tools such as GitLab, Jenkins, VS Code, Docker would be an added advantage
  • Up to 3-year experience in UI/UX design and any customer facing applications (campaign management, survey, chatbot, portals), preferably in the service provider segment or similar industry
  • Familiarity in implementation of Chatbot
  • Experience in Java programming would be an added advantage
  • Team player with strong problem-solving skills and able to work independently
  • Degree in Computer Science, Engineering or equivalent preferred.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job Brief

You will be responsible for designing and deploying Managed Security solutions for our enterprise customers.  You will work with a team of security professionals and together, build up SPTel’s Cybersecurity practice. As a project owner, you must be responsible for all technical project deliverables and see your project through from start to finish.

This rewarding role will best suit someone with network experience and the ability to work closely with our engineers to deliver large scale network solutions.

Responsibilities

  • Part of SPTel’s Cybersecurity Team to plan, design and build security defences to protect SPTel’s and our customers’ networks.
  • Translate and Implement MSSP Solutions according to Product Specifications.
  • Design and implement Cybersecurity Policies for SPTel and create Cybersecurity awareness.
  • Be the subject matter expert during a cybersecurity incident.
  • Support the Ops Centre and Tech Ops staffs in Cyber related investigation and trouble-shooting.
  • Support and Maintain SPTel’s Cybersecurity assets
  • Create Standard Operating Procedures (SOP) for cybersecurity product offerings.
  • To build cybersecurity practice and capabilities in SPTel.
  • Conduct Vulnerability and Risk Assessments of SPTel’s corporate and Telco network.
  • Manage and support cybersecurity related projects.
  • Conduct vulnerability management on the SPTel’s assets
  • Keep abreast of new cybersecurity threats

 

Role Requirements

  • 3-6 years of experience in IT or Telecommunication Sectors.
  • Minimum 2 years of experience in any Cybersecurity Domains.
  • Tertiary qualification in Cybersecurity, Computer Science, IT / Engineering or equivalent.
  • Professional Certifications such as CISSP, CCSP, CRISC, GCIH, GSEC or equivalent will be an advantage.
  • Candidates with Hands-on experience in security products or security domains (security monitoring, incident handling, vulnerability management and etc) will be an added advantage.
  • Have a deep and strong knowledge of networking – switching, dynamic routing protocols, static and rule-based routing, etc. Certificate in any networking area is a plus.
  • Have a deep and strong knowledge of encryption and tunnelling protocols (IPsec, SSL VPN, TLS, IKE, IKEv2, etc.)
  • Strong understand application protocols in context of OSI network layers and technologies not limited to NGFW, WAF, Anti-DDOS, IPS, IDS and etc.
  • Have good verbal communication skills (English) and able to translate technical terms into simple English
  • Have experience creating design documents (HLD, LLD) diagrams, and presentations (PPT)
  • Good analytical, problem and critical thinking skills
  • Good oral and written communication skills
  • Able to think out of the box
  • Enjoy working with different stakeholders to achieve desire outcomes.

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

This individual is responsible to provide support to the Procurement team in implementing, enforcing policies and procedures that includes streamlining of procurement and logistics processes for SPTel.

Responsibilities Include:

  • Support creation of purchase orders and confirming delivery of goods and services.
  • Keeps track on all existing vendor contracts and invoices under Procurement.
  • Ensures enough inventory for deployment.
  • Ensures accuracy of in-house procurement and inventory system.
  • Prepares procurement and inventory reports.
  • All other procurement and logistics tasks as assigned

 

Requirements

  • Preferably education to a degree in supply chain management, logistics, or business administration or at least with 3-years’ in similar position.
  • Experience using SAP.
  • Proficient in Microsoft Office Suite.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Highly organized and detail oriented.
  • Strong language skills and able to effectively interact in a cross-functional environment with all levels of executive management
  • Ability to learn new applications relevant to the role

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job Brief:
The Executive, bid and commercial will be responsible for leading and coordinating the bid response.  To do this effectively you will need to work closely with sales and the solutions manager, liaise with other teams and stake holders to ensure submissions are made on time and to the required quality. You will assemble a bid team with sales and solution manager together with service/ product/ finance/ engineering/ operation/support team with relevant knowledge to prepare for the winning bid, whilst taking ownership of the end to end bid-process and the competitiveness of the bid both commercially and technically. You will need to identify the key gaps and risk and to present to the management team in bid meeting.
In parallel, you will be required to introduce and constantly review the bid response process, governance, develop and maintain a knowledge base of ‘standard’ answers and templates, as well as identifying ways to improve the quality, consistency and efficiency of the bid response process.
In additional, beyond the bid, you will be the commercial manager supporting the partnership and commercial arrangement with strategic partners
Applicants must have excellent communication skills, combined with the ability to understand technical concepts and tender questions then provide clear concise responses whilst working to tight deadlines and challenging targets.
Job Responsibilities:
  • To manage all aspects of tender/bid submission, define the time lines and key milestones, joint bid qualification (bid go/no go) for new opportunities with relevant stakeholders
  • Conduct the tender briefing to the key stakeholders in collaboration with the sales on the bid strategy and assign the required task to the respective owners
  • Lead and coordinate the preparation of the bid ensuring that other stakeholders provide information on time in response to customer’s requirements, specification and compliances
  • Compile, review and revise documents submitted by others and coordinate the preparation of those materials in a completed bid document
  • Prepare and review the commercial aspects of the tender, ensuring all services are included in the final price and submission
  • Drive the response to the tender/bid clarification with customers and the post tender evaluation with internal team
  • Constantly review the bid response process, governance, develop and maintain a knowledge base of ‘standard’ answers and templates, as well as identifying ways to improve the quality, consistency and efficiency of the bid response process.
  • Develop a set of standard templates for less complex bids Management of all aspects of the bid process to ensure deadlines are met
  • To drive commercial arrangement with strategic partners
Job Requirements:
  • Degree in Computer Science/ Electrical Engineering
  • Training will be provided
  • Sound commercial understanding, P&L and risk management skills
  • Have the ability to manage complex, multi-worksteam opportunities.
  • Able to work on tight timescales particularly when developing proposals and bid response
  • Team and action oriented; proactive in prioritising own work load and assigned areas of responsibility to others
  • Able to influence assertively to get results
  • Excellent interpersonal skills and familiar with contract management
  • Familiar with Gebiz tender process would be an advantage

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Job Brief:
The bid and commercial manager will be responsible for leading and coordinating the bid response.  To do this effectively you will need to work closely with sales and the solutions manager, liaise with other teams and stake holders to ensure submissions are made on time and to the required quality. You will assemble a bid team with sales and solution manager together with service/ product/ finance/ engineering/ operation/support team with relevant knowledge to prepare for the winning bid, whilst taking ownership of the end to end bid-process and the competitiveness of the bid both commercially and technically. You will need to identify the key gaps and risk and to present to the management team in bid meeting.
In parallel, you will be required to introduce and constantly review the bid response process, governance, develop and maintain a knowledge base of ‘standard’ answers and templates, as well as identifying ways to improve the quality, consistency and efficiency of the bid response process.
In additional, beyond the bid, you will be the commercial manager supporting the partnership and commercial arrangement with strategic partners
Applicants must have excellent communication skills, combined with the ability to understand technical concepts and tender questions then provide clear concise responses whilst working to tight deadlines and challenging targets.
Job Responsibilities:
  • To manage all aspects of tender/bid submission, define the time lines and key milestones, joint bid qualification (bid go/no go) for new opportunities with relevant stakeholders
  • Conduct the tender briefing to the key stakeholders in collaboration with the sales on the bid strategy and assign the required task to the respective owners
  • Lead and coordinate the preparation of the bid ensuring that other stakeholders provide information on time in response to customer’s requirements, specification and compliances
  • Compile, review and revise documents submitted by others and coordinate the preparation of those materials in a completed bid document
  • Prepare and review the commercial aspects of the tender, ensuring all services are included in the final price and submission
  • Drive the response to the tender/bid clarification with customers and the post tender evaluation with internal team
  • Constantly review the bid response process, governance, develop and maintain a knowledge base of ‘standard’ answers and templates, as well as identifying ways to improve the quality, consistency and efficiency of the bid response process.
  • Develop a set of standard templates for less complex bids Management of all aspects of the bid process to ensure deadlines are met
  • To drive commercial arrangement with strategic partners
Job Requirements:
  • Degree in Engineering/Computer Science with at least 3 years related experience or Diploma with more than 5 years of related experience  (in network based solution or service provider experience)
  • Must have technical awareness including an understanding of service provider/telecommunication services in connectivity/internet / network based solutions
  • Sound commercial understanding, P&L and risk management skills
  • Have the ability to manage complex, multi-worksteam opportunities.
  • Able to work on tight timescales particularly when developing proposals and bid response
  • Team and action oriented; proactive in prioritising own work load and assigned areas of responsibility to others
  • Able to influence assertively to get results
  • Excellent interpersonal skills and familiar with contract management
  • Familiar with Gebiz tender process would be an advantage

You may apply via the form below with the position you are applying for as the email subject.
We regret to inform that only shortlisted candidates will be notified. Thank you

Deposit Your CV With Us

Alternatively, if there is no vacancy that suits you at the moment, you may deposit your resume through the form below for our future references. We are always keen to meet energetic and passionate talents who would like to join our team!

We will contact you if a position becomes available that matches your profile and interest. Meanwhile, please keep an eye on our Career page for the latest opportunities.